Communiqué #5: All about Jamaica Blue Mountain Coffee

Jamaica Blue Mountain Coffee is widely revered as the world’s best coffee. Any attempts at verifying this statement in empirical terms is impossible as coffee like any other luxury relies on subjective human tastes. What is empirically valid however is that through the very long history of exclusive Arabica Typica coffees, Jamaica Blue Mountain Coffees have always held the highest echelons of price and renown. English Author Ian Fleming blessed his hero James bond with impeccable tastes for all the finest things in life. Mr. Bond declared outright in the novel Live and Let Die, “Blue Mountain Coffee, the most delicious in the world…” Mr. Bond’s sentiment is one shared world wide and for decades among the fortunate.

Jamaica Blue Mountain Coffee Arrives Courtesy of France

The secret behind Jamaica Blue Mountain Coffee’s exceptional qualities is a matter of breeding. More specifically it is matter of lineage and breeding. All Jamaican Coffees are descendants of a single fragile Arabica Typica plant brought to the island 1723 by order of King Louis XV of France. According to legend, the original plant (one of three) bound for Martinique or Hispaniola landed in Jamaica through a series of fateful events. These events all point to Governor of Jamaica Sir Nicolas Lawes as the individual who delivered this first coffee plant to Jamaica. In his capacity as Governor he tried 'Calico' Jack Rackham the pirate in 1720. The first cultivation began at the foothills of St. Andrew and quickly crept its way deep into the fertile Blue Mountains. While most of the coffee produced in Jamaica through the 18th century was traded throughout the world, it wasn’t until coffee plantations were established in the Blue Mountain range that things take a turn for the extraordinary.

High Altitude Origins of Jamaica Blue Mountain Coffee

The three great secrets to virtually all of the world’s great coffees a combination of altitude, volcanic soil and austere care for the beans. The Jamaican Blue Mountains are a majestic range of mountains forming the virtual backbone of Jamaica rising over 7,000 feet above sea level. The densely wooded north slopes are maintained as forest reserves. This region is the center of Jamaica Blue Mountain Coffee cultivation. Annual rainfall is a mere 200 inches and average temperature hovers near 5 °C, due to a dense cloud cover. These environmental factors slow down the maturation rate of the of the coffee fruit to about 10 months from bloom to harvest, as compared to five or six elsewhere. This produces a larger more complex bean, with a concentration flavor.

Jamaica Blue Mountain Coffee’s Volcanic Roots

The Jamaica Blue Mountains are like all mountains in the Caribbean the above water peaks of ancient extinct Volcanoes. Through centuries of soil production, the nutrients deposited on the surface of these volcanoes are essentially a botanical super food. Centuries of biomass accumulation formed through the decomposition of various plant species has produced a top soil of exceptional quality. This fact is true all across the near equatorial Arabica producing countries. In Jamaica, the heirloom quality of these 18th century Arabica plants, combine with the environment to produce a truly unusual coffee but that is no guarantee of a fine cup.

Jamaica Blue Mountain Coffee’s Quality is no accident

The final portion of the equation is a combination of botanical husbandry and meticulous processing of the beans from pulping to roast to your cup. In 1953 the Jamaica government passes the first of many laws establishing the boundaries of exceptional quality. It was first decreed that only coffees grown within a specific Blue Mountain region could be called Jamaica Blue Mountain Coffee. The Jamaican Coffee Industry board also initiated strict regulation of all Blue Mountain coffees. The regulations inform processors of acceptable levels of moisture content, bean size and other indicators of quality. Each and every shipment of Jamaica Blue Mountain Coffee is cupped and evaluated by the coffee industry board through rigorous cupping and only if the coffee meets their rigid standards is the shipment allowed to depart from Jamaica.

DAUPHIN KAFFEE is the apex of Jamaica Blue Mountain Coffee

Dauphin Kaffee begins our process of selecting your next cup of coffee though meticulous evaluation of the every specialty lot that arrives at market. Through these initial cuppings we identify the very best farms proving the apex of Jamaica Blue Mountain Coffees. Finalists for purchase are then delivered to each of our seven member Cupping board for blind evaluation of each lot. Our board members are cupping with one goal in mind, “identify the Jamaica Blue Mountain Coffee that is exceptionally full-bodied, flavorful, and aromatic.” The board’s reviews are tallied for a finalist lot. Samples of that coffee is delivered to our roast master with a request to prepare a test batch roasted to our secret roast profile for evaluation by the three founding partners. Again the coffee is cupped but not in the traditional sense. This Jamaica Blue Mountain Coffee is simply brewed in a French press, tasted then discussed by our partners. Once agreement is reached the purchase of the lot is secured and the sourcing process starts anew in ten months.

Jamaican Blue Mountain Coffee is world renowned for delivering a very well balanced cup, with medium acidity, excellent body and a smooth chocolate finish. Well balanced, full-bodied with subtle acidity is the age old description that every coffee aspires to reach. So as you have read, though Blue Mountain Coffee is Arabica Typica, it is anything but typical.

Warm Regards,
Jerry Delince
Managing partner

Jamaica Blue Mountain Traders, LLC.
www.jamaicabluemountaincoffee.com

Communiqué #4: DAUPHIN KAFFEE™

This is an event that is roughly 7 years in the making... we have finally launched DAUPHIN KAFFEE our first house brand of coffee. What took you so long you may ask. Well truth be told we've spent the last ten years at jamaicabluemountaincoffee.com learning about coffee. You know how it is when you're young and you think you know it all. The partners and I aren't very different in that respect. Back in 1999 when we first launched the web site simply selling Jamaica Blue Mountain Coffee was enough. Years and many, many lessons later we walked away with a bit more experience and I hope wisdom. Here are a few of the lessons learned along the way which went into the production of our new Dauphin Kaffee brand.

1. Reputation is great but it does not entitle you to rest on your laurels. In the coffee world there is a great deal of talk about how so much of the world's great coffee origins have lost their luster. Kenya's once legendary AA, the United States home grown Kona and yes the venerable Jamaica Blue Mountain Coffee have suffered since the introduction of true specialty coffee. Today professionals in the coffee industry are far more likely to rave about a new Bourbon, Sumatra or Tarrazu sooner than issuing a few kind words for a Kenya AA, Kona or Jamaica Blue. Truth is that many of the historically interesting origins have not kept up the pace of quality and subsequently have lost valuable cups to other origins who have simply stepped up their quality game.

2. The coffee world is changing for the better and the coffee drinker’s palate is to thank for that. Starbucks has done a lot to raise the attention of the public to quality coffee. Shocking right? Not really, give credit where credit is due. Consider this, the growth of specialty coffee shops is growing at a fevered pace in an attempt to fill niches that Starbucks cannot fill. The independent coffee shops are growing in no small part due to Starbuck’s march through the market. These retailers are not selling coffee to a faceless hoard, they are indeed selling coffee to you and me. With each new cup we are all informing our palates and establishing our likes and dislikes. This is ultimate the best thing to happen to coffee since it left Ethiopia. Any one hoping the introduce a coffee today had better have something interesting to offer… mountain grown is no longer good enough for anyone anymore.

3. The more things become advanced the more we appreciate the good ol’ days. In the coffee world, there simply aren’t a lot of good ol’ days to look back on. Truth be told the product until recently has been a commodity which means commodity production and commodity price fluctuations. In the single flicker of a ticker millions of small farmers could be a have been wiped off the financial face of the earth. Recently and miraculously the world at large has begun to realize that ‘all coffees are not created equal.’ Where in the past great micro-lot coffees which were raised with skill and care to maturity by a farmer would have been harvested and dumped into the same processing plant then stamped Café Columbia or Kaffee Ethiopia and shipped off for bidding. Today, everyone is actively searching for not only single origin coffees, exceptional micro-lots but also rare heirloom plants. These genetically unaltered plants are like a taking a time machine back to the good old botanical days before genetic engineering and modern hybrids. Any one with heirloom plants out there, hold on to your hats… great things are coming your way.

4. Freshness isn’t a slogan it’s for real. Once you go really fresh you’ll never go back. Considering how fast fresh roasted coffee goes stale it begs the question, why would anyone buy stale coffee. The answer is simple, slogans. Imagine generations of Americans have been convinced that factory ground supermarket coffee is actually fresh! Perhaps that coffee was “freshly placed in your shopping cart” maybe it was “freshly can opened” but believe me it wasn’t fresh. A better question is how old is it? No one knows because short of a roasted on date there is simply no way to know. All that said truly fresh coffee is one of the best guarantors of excellent flavour… mind you not the only one.

Warm Regards,
Jerry Delince
Managing partner

Jamaica Blue Mountain Traders, LLC.
www.jamaicabluemountaincoffee.com

Communiqué #6: The Customer is Always God

Something to think about for anyone in business today.



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Communiqué #8: Exceptional Customer Service

Operating a sucessful business is a challenge on so many levels. There is the creation of the business itself; getting up the courage, securing the financing, developing a unique proposition and the heavy lifting of building systems to bring the business to market. So that it gets to a point that the business owner(s) cannot see the forest for the trees. Typically it is more about not seeing the customer for the day to day operations. Regardless of what business you are in, the customer is not only king he or she is more like a god. Without the customer your business is nothing. A lesson that every business owner should always keep top of mind.

Running our little business (www.jamaicabluemountaincoffee.com)from Miami is a blessing because Miami is so cursed with bad service that it is a constant reminder to us of what not to do. Case in point, this evening I was entertaining my parents who are in from overseas and my girlfriend at a well known South Beach restaurant. Dear reader, let me let you in on a secret. My parents are from a very structured country where there is a rigid class system. My girlfriend is from Japan, a country noted for exceptional customer service. To say that they are a tough crowd to please is an understatement.

So then this evening’s first restaurant was a fiasco! The waiter was atrocious, no need to get into detail but suffice to say we left before ordering. The lesson tonight was that regardless of your reputation as a business you are only as good as your last customer experience. This is a restaurant that I have frequented for at least five years. I know the owner, the manager and executive chef routinely make their way to the table to greet my guests but tonight I left without so much as sipping the complimentary water. Now, I will make it a point to speak with the manager via telephone tomorrow afternoon and let him know how disastrous last night was. Then I’ll wait and hear what actions will be taken. Then I’ll decide whether or not to eat there again.

The years of great service are to me “good will equity” which I will deplete to zero with my telephone call. After that all bets are off with regards to my continued patronage.

I am a tough a customer but my clients are even tougher and are being asked to trust my company to deliver non-spurious 100% Pure Jamaica Blue Mountain Coffee on demand. Add to that the fact that they routinely pay $30 plus per pound and you can imagine that expectations run high. Everyday we strive to achieve a five star rating (literally) from each and every customer. The partners and I routinely send email, make telephone calls in order to simply ask, “how was the service and is there anything we can do to improve it”

As time moves on and we grow as a business we are able to reach more and more customers through this regiment and this week we’ve added two new tools to quantify those contacts. Jamaica Blue Mountain Traders has launched both a customer testimonial system and a product review system at www.jamaicabluemountaincoffee.com in order to give clients a way to talk back easily. I refer back to the statement that “the customer is a god or goddess and without them we wouldn’t have a business.” Understanding the client’s likes and dislikes should be the key metric informing us how to allocate resources. Our personal likes are dislikes are of little importance if they do not resound with the clients in general. Consider too that despite all of our best efforts, the client has a bad experience with the service, it is our obligation to correct that issue and make the customer happy regardless of cost. Ultimately, giving the customer something positive to talk about is the very best marketing anyone could hope have. As we grow the business, it is something we will not soon forget. Living in a place with such horrific service standards is a constant reminder.


Warm Regards,
Jerry Delince
Managing partner

Jamaica Blue Mountain Traders, LLC.
www.jamaicabluemountaincoffee.com

Communiqué #2: The Taxman Commeth and the Coffeeman Isn’t Far Behind

This week was very eventful and as always full of coffee. We’ve finally settled on the lead coffees for our roast on demand program and are working on the final packaging (hey presentation is important). It seems that the coffee business has a lot to do with bringing great coffee to our clients and while we’re at it finding the best way to do so. By that I mean, reviewing packaging materials, sitting down with our creative team to come up with label concepts, presenting those to the roaster (he also applies the labels to the bags/tins) and wrapping the whole package up by taking into account everyone’s creative two cents.

The fun part of course is having it all come together with customer comments. Now, since we are online we never actually meet the customers face to face but we do receive a load of emails on a daily basis. At the beginning of this venture we wanted to have customer feedback of any time. Always the good comments are welcomed but the bad comments are especially insightful. I worry because we receive so many complimentary letters that things are moving along a little “too well” sometimes. I am sometimes a worrier, albeit an affable one.

This week we launch the “customer review project” over at jamaicabluemountaincoffee.com. Some of the impetuous is there to feed our egos (we want to show off the good reviews of our products). There is of course the functional aspect of having third party reviews to inform other clients. I have always been a personal fan of that type of the peer based review. Routinely I use it on Amazon.com and have been known to pen a review or two of products at epinions.com. For those of you who know me personally this would take you aback. I am a staunch iconoclast for those who don’t know me personally. Peer reviews are however a positive force practically and when coupled with a lack of censorship… a marvelous source of information. So then you can expect to see both the sterling reviews as well as the tarnished. Every review of less than five stars (we use a star ranking system) is a challenge for us to improve the service or product and it is a challenge we live for.

Enough of this ranking diatribe… you’re probably interested in which coffees we’ll be featuring starting April 13th (yes right before the tax man commeth). Here’s a sneak peak at the first dozen to ease the pain of tax day.

1. Sumatra Mandheling
2. Celebes (Sulawesi) Kalossi Toraja
3. Ethiopia Harrar Longberry Horse
4. Kenya AA Nyeri (a very rare sun dried heirloom Arabica)
5. “Kona Star Farm” Kona Fancy
6. Ethiopia Natural Sidamo (harvested from semi-wild coffee plants)
7. Ethiopia Yrgacheffee
8. Tanzania Peaberry
9. Dota Estate Tarrazu
10. “Kimel Estate” Papua New Guinea
11. “Huixoc Estate” Huehuetenango Guatemala (grown at an altitude of 6,400 feet)
12. Rwanda A1 Gikongoro Bufcafe

Warm Regards,
Jerry Delince
Managing partner

Jamaica Blue Mountain Traders, LLC.
www.jamaicabluemountaincoffee.com

Communiqué #7: Learning in the Coffee Cup

Great little blog about how to get the most out of selecting and brewing specialty coffee. This is a must for most beginers heading down the road to enjoying specialty coffee.



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Communiqué #1: Dispatches From The Coffee Front

Today I’m sitting in my dining room in front of an Apple laptop writing this article. For me this is a little bit of ritual performed every week for the past three months. It would seem that new things are afoot in the www.jamaicabluemountaincoffee.com world of coffee. For the first time we are introducing no fewer than a dozen new single origin coffees that have never tasted the sun drenched Blue Mountains of Jamaica. This is no small undertaking because our goal remains as rigid as always – to bring the freshest, prime grade single origin coffees to our clients.

As I enjoy the aroma of one of our finalist sent last week from our roaster I can’t help but feel a bit giddy. The Dota Estate Tarrazu has filled my home with the aroma of fresh coffee. Not of the Folger’s percolator television commercial variety but rather of the super duper fresh roasted to perfection variety traditionally found in a roaster’s café. The truly amazing part is that this coffee was roasted on March 2, 2007 and delivered to our offices March 6 where upon we immediately opened the bag and did what we call a “second cupping” on the spot. Imagine a bag of coffee exposed to all of the ravages of light, oxygen and time that can still produce such and aroma a taste. Coffee like this remind me that a great cup of coffee is truly one of life’s true luxuries.

When our little company was first formed the partners all sat around a fresh pot of coffee and had an all out dream session. The ink had barely dried on our bi-laws when we began to pen some of the most fantastical wishes a coffee lover could hope to dream. Tops on our collective list was the ability to aggregate coffee orders from our website, roast fresh batches once a week and ship those coffees the next day to clients. All of us having tasted fresh roasted coffee knowing the singular pleasure that could never be matched by “industrial roasting and preservation of coffee.” The challenge at hand to make turn this dream into a reality for our clients.

Step one was of course finding a roaster but not just any roaster, one with a true passion for coffee and a tongue for detail. The parameters were simple enough but the search proved exhaustive. We wanted a roaster with years of experience roasting top quality single origin beans in innovative ways. Innovation to us meant moving away from prescribed roasts into the area of arcane or perhaps extinct roasts. The roaster we felt was essentially our fourth and most important partner. The process was always the same – we secretly purchased their recommended fresh roasts as consumers, ground, brewed and cupped the coffees. The vast majority failed round one. Round two was a series of conversations with the roaster first as a consumer then as potential wholesale clients. This part is important because anyone who takes the time to engage in passionate, long form conversation with a consumer is a rare chap or lady. The business conversation always came last and always delivered a bit of shock to the roaster. I can still see the “you guys are the Jamaicabluemountaincoffee.com guys .“ We are all young, wear jeans (except Damian he’s a proper Jamaican gentleman) and love to talk coffee conversationally.


Step two was understanding how the roaster came to the flavours we had enjoyed in the cup. We are not roasters so a conversation on roast profiles, etc. would generally be lost on us. What we were interested in absorbing, was "the essence of method to the madness" as we put it. For example, why did this particular Kenya AA from the same green broker and the same estate taste to much better than this other one? Hours of conversation and carafes of coffee did much to enlighten us to world of roasting coffee. I personally walk away after each conversation convinced that coffee roasted at the artisan level is truly a craft bordering on an art. The personality of the roaster shines through in the cup – ergo choosing the right roast is perhaps the most important of all the steps in producing an audacious coffee.

Step three, how do we arrived at the selection of coffees on the menu? We work within the boundaries of the roaster’s skills and our tastes to arrive at the very best beans through cupping, varying roasts and ultimately “living with the coffee.” The first two components should be fairly prevalent as the old adage goes “garbage in is garbage out.” So selecting and roasting the best beans then methodically testing them through cupping is a requirement. Living with the coffee is something we do here at Jamaica Blue Mountain Traders. Living with the coffee means that the roasts that pass muster are roasted delivered then consumed in the real world – just like our clients will experience the coffee. The coffees are brought to the office where the receptionists brews pots and makes it available to everyone (clients, co-workers, guests, etc.). The coffee may be consumed fresh pot after pot or poured into a thermal carafe and left to sit for hours – then consumed. This is a free form evaluation so we don’t ask for feedback. However if the coffee is great – we will receive verbal and email comments. If the coffee has “no comments” it is rejected.

At home it’s the same story. Coffees are brought to our homes, ground and served in a variety of forms to family, friends, guest and of course our own consumption. Like today, it’s just me and the Tarrazu. Living with coffee is perhaps the best way to gauge it’s quality because what we call “organic real world consumption” is how our clients will experience it. The client will have a cup of Tanzania peaberry after a garlic rich Italian dinner. Some will brew and consume the first cup of Kona Fancy before brushing their teeth first thing in the morning. Coffee is not consumed in a vacuum but amidst everyday life. So our testing happens in the epicenter of life as well.

Warm Regards,
Jerry Delince
Managing partner

Jamaica Blue Mountain Traders, LLC.
www.jamaicabluemountaincoffee.com